Exciting! Responsive! Innovative! These descriptions are just a few to describe the world of Web 2.0 technologies and how libraries can take advantage of these. The debates are hotting up. From a customer service perspective libraries should and can build user friendly webpages with useful links using simple 'how-to use' and 'benefit from' explanations. However, it is important to ascertain exactly what our users want and how we can service them better. Possible surveys through the mail to customers should endeavour to find out what is wanted and also the obstacles to using such technologies. It is quite possible that some library services have patrons that do not have internet and do not know how to use basic technologies. Is it our responsibility to provide mechanisms to overcome these obstacles?? Should we as a community be lobbying for every household to have internet? Could we provide easy step-by-step tutorials attached to our webpages? Of course all this must be weighed against "radical trust" established through management letting go and becoming a part of the innovative flexibility platform required.
Absolutely love the mashups and wikis concepts!
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